18. Care of the property
Our property is lovingly cared for and we ask that you treat them with respect and leave them clean and tidy. Please report any damages/breakages to us or the caretaker or at the very least within 24 hours in order for us to fix/replace these prior to the next guests coming in. Damage/breakages caused through neglect may be charged for, in this case we will contact you.
We the owners are entitled not to let you into the property if we feel for any reason that you or any member of your party are likely to cause any damage to it and are under no obligation to find alternative accommodation for you or your party. You may not allow anyone to stay in the property not included in the booking form, nor may you change the composition of the party radically without notifying us. If you breach any of these rules, the owner is entitled not to hand over the property to you, in which case the stay will be treated as cancelled, with no refund due and the owner is not liable to provide you with alternative accommodation.
19. Special Occasions
No party, event or gathering may take place at the property which exceeds the maximum agreed occupancy numbers for the property without prior consent. It is also not permitted for any commercial enterprise or supplier of leisure activities to visit the property during your stay without the owner’s consent eg a caterer, magician etc. It is also not permitted for any alcohol to be sold on the premises without permission. Should any of these terms be breached the owner has the right to repossess the property without any compensation or refund due to you or your party.
We work very hard to ensure you have an enjoyable stay.
Any difficulties you have on stay must be reported to the owner/caretaker straight away so that your reasonable expectations may be met. This is the quickest way of resolving problems that might occur. Problems of a transient nature should be raised straight away as they cannot be rectified after your stay.
If still dissatisfied then you must write to us within 28 days of your return, we do not have to look at complaints received after this limit. If you return home before telling anyone of your difficulties and your claim doesn’t involve personal injury/death then we cannot accept any liability.
21. Access to property
There will be occasions when we will require access to the property and gardens to carry out repairs, photography, VisitBritain inspections etc. Wherever possible we will advise you as soon as we are aware of the date and time the access is required. We will try to accompany people on their visits. You must allow us/caretaker access to the property during reasonable hours except where an emergency problems need to be remedied immediately and you are out of contact in which case we may enter the property without your prior agreement.
22. Booking cancellation/change of booking
If you booked through our agents then you must in the first instance contact them. If you booked directly with us we need to be notified by telephone immediately and also in writing. This can only be accepted from the party leader. The amount you are liable for is set out below and depends on when you cancel: Number of weeks before your stay Cancellation charges more than 8 weeks 30%, Less than 8 weeks 100%. If you do not pay the amount due in relation to your booking by the due date (remember, no reminder will be sent) we will assume that you wish to cancel the booking, in which case we will be entitled to keep all of the deposit already paid. If we do not cancel straight away because you have promised to make payment, you will be liable for cancellation charges as per the above table, depending on the date we treat your booking as cancelled. Any amendments or changes to the booking will incur an administration charge of £25 plus VAT
23. Your responsibilities
The property cannot be used for any commercial purposes nor sublet or assigned to anyone not accepted by us as a party member.
You are responsible for the property this means you must keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of the stay. The property cleanliness must be left in the same state as you found it. Breach of these conditions may result in the owner/caretaker making an additional cleaning charge and/or making a claim against you as a result of any damage or loss.
You are responsible to the owner for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party.
You are expected to show due consideration for other people, not to abuse the property or display rude, dangerous or offensive behaviour towards the owner or caretaker, neighbours or other third party. Possession of the property can be refused or you can be asked to leave before the end of the stay. If this happens we will treat your stay as having been cancelled by you and you will not be entitled to a refund or compensation.
It is your responsibility to check the property meets your needs and we cannot be responsible for ensuring the property is entirely suitable for your needs.
We cannot accept any bookings that are specified to be conditional upon fulfilment of a particular request. It is your responsibility to notify us of any information regarding a medical problem or disability that may affect your stay at the time of booking.
Any Council Tax liabilities that arise during the course of your stay shall be paid by you, our guests. (See clause 5 above).
We, the owner shall have no liability for any death or personal injury unless, in case of the owner, it results from the owner’s negligence or that of any employee of the owner (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by the owner in respect of damage to, or loss of, such personal property except, in the case of the owner, where the damage or loss is caused by the negligence of the owner or that of any employee of the owner (providing they were at the time acting in the course of their employment).
Parking for this property is “on street” – in front of the property or at the rear in the cul de sac off Fruiterers Close when available. Please do not park on the grass or mount the kerbs around the village green or park on the footpath at the side of Old Post Cottage.
26. Force majeure/Acts of God
Compensation payments will not apply where we cannot fulfil our obligations to our owners due to circumstances beyond our control. This would mean any event we, the owner cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
The contract between you and the owner is governed by English Law. Any dispute you have with us or the owners shall be dealt with in an English Court of Law. Your statutory rights are not affected by anything contained within these booking conditions
You can contact us by phone on 07973 443527
or email us email@example.com
By visiting the contact page of this website, you can send us an e-mail with any queries you have, we will contact you straight away.